Shipping policy

Order Processing

All orders are processed within 1–2 business days (excluding weekends and holidays) after you receive your confirmation email. You will receive a shipping confirmation with tracking details once your order has been dispatched.

During peak periods, processing may take longer. If there is a significant delay, we will notify you via email.

Estimated Delivery Times

Our products ship directly from our fulfillment partners. Delivery times vary by location:

  • United States & Canada: 7–15 business days

  • Europe: 10–20 business days

  • Australia & New Zealand: 10–20 business days

  • Rest of World: 15–25 business days

Delivery times are estimates only. Actual delivery may be affected by customs clearance, local courier performance, and external events beyond our control.

Shipping Rates

Shipping costs are calculated at checkout based on your delivery address and order size. From time to time, we may offer free shipping promotions, which will be clearly displayed at checkout.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing a tracking number. Please allow up to 48 hours for tracking information to become available in the carrier’s system.

Customs, Duties, and Taxes

Orders shipped outside of the United States or Canada may be subject to import duties, taxes, and fees imposed by your country’s customs office. These charges are the responsibility of the customer. RenewSkin is not responsible for delays due to customs.

Delivery Issues

If your tracking shows “delivered” but you have not received your package:

  1. Check with household members and neighbors.

  2. Contact your local carrier or post office.

  3. If still unresolved, email support@renewskinpatch.com with your order number and tracking details.

We are not responsible for orders lost due to incorrect addresses entered at checkout. Please double-check your shipping information before completing your purchase.